FAQ

Q. How to place an order on the website?
 

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed with payment.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping region and click the “next” button.
  6. Next, choose your payment method and click the “next” button.
  7. After you have chosen your payment method, please reconfirm your billing details and agree on the terms and conditions.
  8. Finally, click the “Confirm Order” button to complete your order.



Q. What are the payment methods available?
Chubby Cheeks House offers various kinds of payment methods as shown below:-

 

1. Direct Online Banking/Direct Debit

Via e-GHL for Maybank, CIMB, RHB, PublicBank, HongLeong, Bank Islam, AffinBank,FPX (Maybank2U, HL Online, RHB Online, Bank Islam, PbeBank, CIMB Clicks).

 

2. Credit Card

 

Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 

Via e-GHL (Visa or Mastercard / Internet Banking) 


3. Offline Bank Transfer (Cash Deposit Machine or over the counter)
 

Maybank Berhad 
ZAARS ENTERPRISE
5511 3751 8231

 

OR

 

CIMB Berhad
ARISHA BINTI SAHRUDIN
7015660491

 

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Please send us the payment details as below:
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1) Bank name
2) Banking date
3) Banking time
4) Banking reference no
5) Total amount paid (please mention if there is balance)
6.) Your order no

 

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Please send us the above payment info through:
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(i) Email: [email protected]

 
OR

 

(ii) Upload a copy of your payment slip to : http://chubbycheeks.com.my/index.php?route=notification/notification

 

OR

 

(iii) WhatsApp your payment slip & order number (important) at +6011 2163 2183


Note: Your items will be held for 24 hours for payment. After 24 hours, the items will be released from your cart and your order will be cancelled.
Note: Your purchased products will not be delivered until we have this confirmation. Thank you for your cooperation dearest customer.



Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. How can I retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

Please send an email to us at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

Please note that orders that have been shipped cannot be cancelled.




Q. What is the transaction currency?
All transactions at chubbycheeks.com.my will be done in Malaysian Ringgit (MYR) as of now. We're still working on expanding our business and will keep you updated in the future.

Q. How long does the delivery usually take?
We use Poslaju as our main courier. Delivery usually takes about 1-3 working days for both Peninsular/Semenanjung & Sabah/Sawarak/W.P Labuan. However, this is subject to the discretion and efficiency of the courier company. But rest assured, whatever you pay for today will be sent out the next day (except for weekends).

 

For Bulky items (which usually entitles for FREE POSTAGE), we use standard Pos Malaysia delivery which usually takes about 5-10 (max) working days for Semenanjung & Sabah Sarawak. If you wish to use Poslaju do contact as this will incur more cost.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Kindly send an email to [email protected] or WhatsApp us at +6011 2163 2183 for further enquiries. Thank you.